Refund policy

Return and Refund Policy

Effective Date: July 7, 2026

Thank you for shopping with Drone Explor. We want you to have a great experience with our drones, batteries, and accessories. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.
All accessories, manuals, parts, and included items must be returned.
Proof of purchase or order confirmation is required.
The product must not show signs of damage caused by misuse, accidents, water damage, crashes, improper handling, or unauthorized modifications.

Due to safety and shipping regulations, batteries must be returned in accordance with applicable carrier and shipping requirements.

2. Non-Returnable Items

The following items may not be eligible for return:

Used or damaged drones
Batteries that have been used, damaged, swollen, modified, or improperly stored
Items missing original packaging, accessories, or parts
Gift cards or promotional items where applicable

3. Return Process

To request a return, please contact us at:

Email: cciparsons.mmaris@gmail.com

Please include:

Your order number
Customer name
Description of the item you wish to return
Reason for the return
Photos or videos showing any defects or damage (if applicable)

Please wait for return approval before shipping any item back. Unauthorized returns may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was sent
The product has a confirmed manufacturing defect

We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of returned items.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method.
Please allow several business days for your bank or payment provider to complete the transaction.
Original shipping fees are generally non-refundable unless the return is due to our error or a defective product.

6. Damaged or Defective Items

If your order arrives damaged or you believe your product has a manufacturing defect, please contact us within 7 days of delivery with:

Your order number
Photos or videos of the issue
A description of the problem

We will review the issue and work with you to provide a suitable solution, which may include replacement, repair, or refund where applicable.

7. Warranty and Product Use

Drone Explor products should be operated according to the manufacturer's instructions. Damage caused by crashes, misuse, improper charging, incorrect storage, modifications, or accidents may not be covered under return, refund, or warranty requests.